Megafend or Megafailure?

On August 15, 2010, in Captain's Rants, by Aaron

Inflatable yacht fenders in so many ways are simply fantastic! Well, when they work. Recently I ordered 3 large Megafend brand fenders from West Marine online (www.westmarine.com) and after 12 hours they were all deflated, and my Marolw 61 was smashing against the floating docks at Charleston City Marina.

Now, I will say, I have been using inflatable fenders for years now and I have never had a failure of any kind and I will continue to use them, however there are two rants here about customer service.   First and foremost, West Marine took almost a month to respond to my email to their customer service department. That’s just embarrassing! I’ll never order from West Marine online ever again. The second point is that the people at Megafend responded to my email the very next day and they knew some of their fenders had defects, but would send me replacements as soon as they had some on hand. That was the right thing to do, however, it’s about two months later now I haven’t heard from them yet.

The defect was a very slow air leak at the seams and you can see in the photos where I have sprayed a soap- water solution and the bubbles illustrate the leak.

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